Frequently Asked Questions

If you want to find out whether Authentise Services for Authentise.com are up and working, please click here. You can click the various links on that page to see the detailed breakdowns for each of the services. Looking for the status of Authentise.pro? You can find that here!

Overall, the system works on a permissive basis and you can only change certain allowed items depending on an Order/Line Item's current status. This is to help ensure data integrity as a print progresses through the manufacturing process. To see the rules around changing these statuses, please see t

As a means to protect our clients from malicious files, Authentise performs a number of checks and virus scans during the file upload process. If a file is flagged during these checks as being suspicious, the file is immediately quarantined to limit the damage or access that the file can gain. We al

Pricing Philosophy  Transaction-based Products Fixed Price License Products   Pricing Philosophy  Authentise is aligned with your success. Therefore, we have tried to create a billing method that helps you grow: The more you grow, the more we get paid. This means we will always be working on feature

MES should be able to handle: • Model file size: 256 MB (ascii STL), 30 MB (single body STEP) • Model file complexity: 2 million polygons/triangles • Model physical size: 500 cm^3 For any cloud client, it should be able to handle  • Concurrent operations: 10,000 • Uploaded Models: 10,000,000

If you want to find out whether Authentise Services for Authentise.pro are up and working, please check these links: • Rapidfab MES  • QR App • API (Data) Looking for the status of Authentise.com? You can find that here!

Sometimes customers upload unintended data that must be removed from the system.  Our Data Spillage Process covers our procedure in responding to this kind of customer mistake. As always, a customers first action will be to delete line-item, models, or other resources they have uploaded in error. 

• How do I switch languages? Top right corner, right next to your name. • I don't see anything on the Home Page! That's right, there's nothing there. Just click on the links in the menu bar. Let us know what you would like to see on the home page. Now's your time. • How do I "sort" a table by col

The Authentise MES is supported by multiple pieces of software and each has its own group of supported browsers and operating systems. We strive to make this list as comprehensive as possible. If you do not see your preferred browser or OS and would like to chat, reach out at info@authentise.com.

There are various ways to deploy the Authentise Platform and services, including derivatives such as the Manufacturing Execution System. Material Management, or Machine Analytics.  If you are choosing a on-premise or private cloud version for security reasons, we invite you to review our Enhanced S