Customers can receive various updates as the order progresses through the system. If you are not currently receiving these alerts and would like to, please create a support request to adjust your bureau's setup. This is decision is typically made during the setup of your bureau and may need to be tweaked.
Alerts can be sent...
Upon Upload of the order
Upon Confirmation of all line items in the order
Upon Scheduling of all objects in the order
Upon Print start of the first object in the order
Upon Error of any object in the order
Upon Shipping of all objects in the order.
Each of these alerts can be sent to an order's:
Customer email
Owner
and/or pre-set email addresses for the entire Bureau.
These Bureau-wide settings can be configured in the Adminstration Settings (Administration > Settings) panel and will effect all users in your Bureau.
Additionally, a Location's contact can also be alerted for the same list of activities. ( Manage > Locations>A Location's Details page)
4. location's Contact
The alerts contain basic information such as:
Message Title: [order name] Status Update
Dear [user name],
Your order, [Order name], was updated on [date:time stamp]
The status was changed to [status name]
Your estimated shipping date was [update to DATE/not updated]
Thank you for your order.
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The emails will come from an authentise.com web address but we can configure a Reply-To address if you inform us of it.
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